Privacy Policy

Who does this Privacy Policy apply to?
What information do we collect?
How do we collect information?
Why do we collect personal information?
How do we store, use, share and disclose our site visitors’ personal information?
Data Retention.
Security of your Information.
Third Party Websites.
How do we communicate with our members?
How do we use cookies and other tracking tools?
How can our site visitors withdraw their consent?
Privacy Policy Updates.
Questions, complaints and our contact information.
CCPA Privacy Rights (Do Not Sell My Personal Information)
GDPR Data Protection Rights
COPPA
Cancellation / Refund Policy
Notice of Copyright
Disclaimers
Children’s Information

Privacy Policy for Cross Corp

At Cross Corp, accessible from www.crosscorp.ca, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by Cross Corp and how we use it.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us at info@crosscorp.ca.

This Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collected with Cross Corp. This policy is not applicable to any information collected offline or via channels other than this website. Our Privacy Policy was created with the help of the Free Privacy Policy Generator.

All information collected on the site is used for identification purposes or for the analytics of the business to improve the customer experience. We do not sell or distribute any personal information. We are a Wix website, so this information will be stored and shared with Wix data warehouses and will be under their protection.

All members who enter information on the website are agreeing to the below terms.

1. Who does this policy apply too

This policy applies to all users of www.crosscorp.ca

We encourage only users who are old enough to hold a legal job or own a business to use our website.

2. What Type of Information Do We Collect

General

We receive, collect, and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We do use software tools (Google Analytics) to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

Log Files

Cross Corp follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this as a part of hosting services' analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users' movement on the website, and gathering demographic information.

Cookies and Web Beacons

Like any other website, Cross Corp uses 'cookies'. These cookies are used to store information including visitors' preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users' experience by customizing our web page content based on visitors' browser type and/or other information.

3. How do we Collect Information

At Cross Corp, we are committed to transparency in how we collect and use information from our website visitors. As a Wix website, we utilize various tools and technologies to enhance user experience and analyze website traffic. One of these tools is Google Analytics, a web analytics service provided by Google, Inc. Google Analytics helps us understand how users interact with our website and provides valuable insights to improve our services. In this section, we outline the methods through which we collect information, including direct user input, automated technologies, and potential third-party sources. Rest assured, we prioritize the security and privacy of your information at all times.

Direct User Input: We collect information that you directly provide to us when you interact with our website or communicate with us. This includes information entered into forms, such as when you create an account, make a purchase, submit inquiries, or provide feedback.

Automated Technologies: We utilize automated technologies such as cookies, web beacons, and similar tracking tools to gather certain information automatically. These technologies help us understand how users interact with our website, improve its functionality, and personalize your experience. Information collected through automated technologies may include your IP address, browser type, device type, operating system, browsing actions, and patterns.

Third-party Sources: Please note that while we use Google Analytics to analyze website traffic and user behavior, Google Analytics may indirectly collect aggregated and anonymized data from third-party sources as part of its tracking and reporting functionalities. This data is used for analytical purposes only and is not directly tied to individual users' personal information. We encourage you to review Google's Privacy Policy and Terms of Service for more information about how Google Analytics collects and processes data.

4. Why do we collect personal information

We collect such Non-personal and Personal Information for the following purposes:

To provide and operate the Services;
To provide our Users with ongoing customer assistance and technical support;
To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;
To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;
To comply with any applicable laws and regulations.

5. Data Storage, Usage, Sharing, and Disclosure

At Cross Corp, safeguarding the privacy and security of your personal information is paramount to us. We employ robust measures to ensure that your data is stored, used, shared, and disclosed in accordance with applicable laws and best practices.

General:

We handle your personal information with care and transparency, utilizing industry-standard practices to protect it from unauthorized access, disclosure, alteration, or destruction.

Law Enforcement, Legal Requests, and Duties:

Cross Corp may disclose or grant access to your Personal Information in response to legal requests, such as subpoenas, court orders, or search warrants, or in compliance with applicable laws. We will do so with or without notice to you if we have a good faith belief that the law requires us to do so.

How We Use Your Information:

We collect and utilize your information for various purposes, including but not limited to:

Providing, operating, and maintaining our website.
Improving, personalizing, and expanding our website.
Understanding and analyzing how you use our website.
Developing new products, services, features, and functionality.
Communicating with you for customer service, updates, and marketing purposes.
Finding and preventing fraud.

Data Storage and Security with Wix.com:

Our website is hosted on the Wix.com platform, which provides us with an online platform to sell our products and services. Your data may be stored through Wix.com’s data storage, databases, and general applications. They employ secure servers and encryption protocols to ensure the safety of your data transmission.

Wix.com stores Users' and Users-of-Users’ Personal Information in data centers located in various jurisdictions, including the United States of America, Ireland, Japan, and Israel. Wix affiliates and third-party service providers that store or process your Personal Information on Wix’s behalf are contractually committed to keeping it protected and secured in accordance with industry standards.

Privacy Shield Certification and EU Data Transfer:

Cross Corp acknowledges the importance of complying with international privacy standards, particularly concerning the transfer of data to the European Union (EU). We adhere to the EU-U.S. Privacy Shield Framework and the Swiss-U.S. Privacy Shield Framework. These frameworks provide mechanisms for ensuring adequate protection when transferring personal data from the EU and Switzerland to the United States.

In compliance with the Privacy Shield Principles, Cross Corp is committed to resolving complaints about the collection or use of your personal information. EU and Swiss individuals with inquiries or complaints regarding our Privacy Shield policy should contact us at info@crosscorp.ca.

Payment Gateways:

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS (Payment Card Industry Data Security Standard) as managed by the PCI Security Standards Council. PCI-DSS requirements ensure the secure handling of credit card information by our store and its service providers.

Advertising Partners Privacy Policies:

You may consult this list to find the Privacy Policy for each of the advertising partners of Cross Corp.

Third-party ad servers or ad networks use technologies like cookies, JavaScript, or Web Beacons in their respective advertisements and links that appear on Cross Corp. These technologies are sent directly to users' browsers and automatically receive your IP address when this occurs. They are used to measure the effectiveness of advertising campaigns and/or to personalize the advertising content you see on websites you visit.

Please note that Cross Corp has no access to or control over these cookies used by third-party advertisers.

Third Party Privacy Policies:

Cross Corp's Privacy Policy does not apply to other advertisers or websites. Therefore, we advise you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. These policies may include their practices and instructions on how to opt-out of certain options.

You can choose to disable cookies through your individual browser options. For more detailed information about cookie management with specific web browsers, please refer to the respective websites of the browsers.

6. Data Retention

At Cross Corp, we adhere to a data retention policy to ensure the appropriate handling of your Personal Information.

We may retain your Personal Information for as long as your User Account is active, as indicated in this Privacy Policy, or as otherwise needed to provide you with our Services.

Even after you deactivate your User Account and/or cease to use any particular Services, we may continue to retain your Personal Information as reasonably necessary to comply with our legal obligations, resolve disputes, prevent fraud and abuse, enforce our agreements, and protect our legitimate interests.

We continuously review our data retention practices to ensure that we only retain Personal Information for as long as necessary and in accordance with applicable laws and regulations.

If you have any questions or concerns about our data retention practices, please contact us at info@crosscorp.ca.

7. Security of your Information

At Cross Corp, safeguarding the security of your information is of utmost importance to us. We are committed to protecting your personal information from unauthorized access or use by employing reasonable organizational, physical, technical, and administrative measures within our organization.

While we strive to implement robust security measures, it's important to note that no data transmission or storage system can be guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure, please immediately notify us at info@crosscorp.ca.

Cross Corp operates as a Wix.com hosted website and utilizes services such as Google Analytics, Stripe, and Paypal. As most of our information is stored on Wix databases, we recommend reviewing the security terms of these websites for further assurance.

Here's a direct quote from Wix's privacy policy regarding their security measures:

"Wix has implemented security measures designed to protect the Personal Information you share with us, including physical, electronic, and procedural measures. Among other things, we offer HTTPS secure access to most areas on our Services; the transmission of sensitive payment information (such as a credit card number) through our designated purchase forms is protected by an industry-standard SSL/TLS encrypted connection; and we regularly maintain a PCI DSS (Payment Card Industry Data Security Standards) certification."

However, despite these measures, Wix cannot guarantee the absolute protection and security of your Personal Information. They encourage users to set strong passwords for their accounts and avoid sharing sensitive Personal Information in less secure areas or via insecure communication methods.

If you have any questions regarding the security of our services, please feel free to contact us at info@crosscorp.ca.

8. Third Party Websites

As noted above, we utilize third-party websites for analytics, payment processing, and data storage.

Our Services may contain links to other websites or services. However, we are not responsible for the privacy practices of such websites or services. We encourage you to be vigilant when you leave our Services and to review the privacy statements of each website and service you visit before providing your Personal Information. Please note that this Privacy Policy does not apply to linked third-party websites and services.

9. How We Communicate with Our Members

We may contact you for various reasons related to your account, such as notifications, troubleshooting problems, dispute resolution, fee collection, or feedback through surveys or questionnaires. Additionally, we may send updates about our company or contact you to enforce our User Agreement, applicable laws, or any agreements we have with you.

For these purposes, we may use email, telephone, text messages, and postal mail to communicate with you.

These sections clarify our stance on third-party websites and how we communicate with our members, ensuring transparency and understanding of our practices.

10. How do we use cookies and other tracking tools

Our website utilizes various third-party services and tools, including:

Wix.com
Wix analytics
Google Analytics
Stripe (Payment Method)
Paypal (Payment Method)

We strongly advise you to read the corresponding privacy policies of these services to enhance your confidence in our company.

In addition to these services, we also utilize associated cookies. We clearly communicate the use of cookies to our members via the cookie banner.

Essential cookies, which are necessary for running the site efficiently, cannot be turned off. These cookies cover core functionalities such as security, verification of identity, and network management.

However, users have the option to turn off non-essential cookies. This includes Marketing Cookies, Functional Cookies, and Analytical Cookies. Users can adjust these settings by clicking "Settings" in the cookie browser and adjusting the sliding tabs accordingly.

This section outlines our use of cookies and provides users with the option to manage their cookie preferences, ensuring transparency and control over their online experience.

11. How Can Our Site Visitors Withdraw Their Consent

If you no longer wish for us to process your data, please contact us at info@crosscorp.ca. Upon receipt of your request, we will proceed with the termination of your account.

Please note that the terms outlined in this privacy policy are mandatory. If you choose not to accept them, please refrain from using our site.

This section provides clear instructions for site visitors to withdraw their consent and emphasizes the importance of accepting the terms outlined in the privacy policy for continued use of the site.

12. Privacy Policy Updates

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

13. Questions about your information and our contact information

If you would like to access, correct, amend, or delete any personal information we have about you, please contact us at info@crosscorp.ca.

14. CCPA Privacy Rights (Do Not Sell My Personal Information)

Under the CCPA, among other rights, California consumers have the right to:

Request that a business that collects a consumer's personal data disclose the categories and specific pieces of personal data that a business has collected about consumers.

Request that a business delete any personal data about the consumer that a business has collected.

Request that a business that sells a consumer's personal data, not sell the consumer's personal data.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

If you are a California resident using the Services, the California Consumer Privacy Act (“CCPA”) may provide you the right to request access to and deletion of your Personal Information.

In order to exercise the right to request access to and deletion of your Personal Information please see below. This has been copied from our privacy policy for convenience. We do not discriminate based on the exercise of any privacy rights that you might have under this Section.

How can our site visitors withdraw their consent?

If you do not want us to process your data anymore, please contact us at info@crosscorp.ca This will result in a termination of your account. The terms laid out in this privacy policy are mandatory. If you do not wish to accept them, please do not use our site.

Cross Corp is a Wix.com website, so Wix does store your personal information also. We have copied the “Additional Information to California Residents” section from Wix’s Privacy Policy for additional information.

“If you are a California resident using the Services, the California Consumer Privacy Act (“CCPA”) may provide you the right to request access to and deletion of your Personal Information.

In order to exercise the right to request access to and deletion of your Personal Information, please see the information on the section 11, above. We do not discriminate based on the exercise of any privacy rights that you might have under this Section.

Wix does not sell user Personal Information to third parties for the intents and purposes of the CCPA.

As informed in section 6 above, Wix may collect, store and process certain Personal Information of Users-of-Users, solely on our Users’ behalf and at their direction. For such purposes, Wix serves and shall be considered as a “Service Provider” and not as the “Business” (as both such capitalized terms are defined in the CCPA. Wix does not and will not sell your customers’ (User-of-User) Personal Information.

Users of the Services who are California residents and under 18 years of age may request and obtain removal of content they posted by emailing us at . All requests must be labeled “California Removal Request” on the email subject line. All requests must provide a description of the content you want removed and information reasonably sufficient to permit us to locate that content. We do not accept California Removal Requests via postal mail, telephone, or facsimile. We are not responsible for notices that are not labeled or sent properly, and we may not be able to respond if you do not provide adequate information. Please note that your request does not ensure complete or comprehensive removal of the material. For example, materials that you have posted may be republished or re-posted by another user or third party.”

15. GDPR Data Protection Rights

We want to ensure that you are fully aware of all your data protection rights. Every user is entitled to the following.

The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service.

The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.

The right to erasure – You have the right to request that we erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at info@crosscorp.ca.

16. Age Policy

Cross Corp welcomes users of all ages to explore our website and access our services. While our focus is on providing bookkeeping and accounting solutions primarily for individuals and businesses, there are no specific age restrictions for using our website.

We do, however, prioritize the protection of personal information, especially for individuals who may be minors. We advise parents and guardians to supervise the online activities of minors and encourage open communication regarding the use of our services.

Cross Corp is committed to complying with all applicable laws and regulations regarding data protection and privacy, including those concerning minors. If you have any concerns about the use of our website by individuals of any age, please contact us at info@crosscorp.ca for further assistance.

Information About COPPA

Cross Corp believes in transparency and compliance with relevant regulations concerning online privacy, including the Children's Online Privacy Protection Act (COPPA). While our services are designed for individuals and businesses of all ages, we recognize the importance of safeguarding children's privacy online.

COPPA sets forth requirements for businesses that provide services, games, and websites specifically targeted at children under 13 years old. It mandates certain practices for managing children's personal information and restricts access to materials for minors.

Although our website does not have age restrictions, we respect the principles outlined in COPPA and encourage parents and guardians to supervise minors' online activities. For more information about COPPA and our commitment to privacy, please feel free to contact us at info@crosscorp.ca.

17. Cancellation / Refund Policy

At Cross Corp, we strive to provide exceptional services to our clients. We understand that circumstances may arise where cancellation or refund requests are necessary. Our cancellation and refund policy varies depending on the type of service provided, as outlined below:

Consultation Services:

Charges for consultations may be applicable, depending on the length and complexity of the consultation.
Consultation fees are non-refundable.

Tax Returns for Individuals:

Fees paid for individual tax return services are for services rendered and are non-refundable.

Corporate Tax Returns:

Fees paid for corporate tax return services are typically non-refundable.
In exceptional circumstances, refunds may be considered if agreed upon by the owner, Cameron Cross.

Small Business Bookkeeping Services:

Small business bookkeeping services are contract-based and may include an initial retainer fee.
Clients or Cross Corp may cancel services at any time with written notice.
Upon cancellation, clients will be billed for services rendered and may incur a cancellation fee.
There are no refunds for small business bookkeeping services, as we engage contractors and incur expenses for their services.
We reserve the right to amend or modify our cancellation and refund policy at our discretion. Any changes will be communicated to clients in a timely manner.

For further inquiries or assistance regarding our cancellation and refund policy, please contact us at info@crosscorp.ca.

18. Notice of Copyright

All images and videos displayed on our website are provided by Wix.com as part of their stock image and video library. Cross Corp, as a Wix.com hosted website, utilizes these materials, ensuring compliance with all copyright regulations and licensing agreements.

Cross Corp maintains ownership of the content featured on our website. In accordance with the Digital Millennium Copyright Act (DMCA), individuals wishing to have their content removed may email us at info@crosscorp.ca, and we will promptly address the request within 7 business days. To expedite the process, please include the following information in your email:

Your name, address, and electronic signature.
Description and location of the infringing material.
Sufficient details to identify the copyrighted works.
A statement affirming that there is no legal basis for the use of the materials complained of.
A statement verifying the accuracy of the notice and your authorization to act on behalf of the owner.

Upon receipt of this information, we will review the request and remove the material if warranted. We will then follow up with you to ensure satisfaction with our response.

Cross Corp does not permit the downloading of any images or videos from our website. We prioritize creating a safe environment for all users involved and strictly adhere to copyright regulations.

19. Disclaimers

*Last updated May 2, 2024*

Age Disclaimer

This website is intended for users who are of legal age to enter into contracts and agreements in their jurisdiction. UNDER NO CIRCUMSTANCES SHALL WE HAVE ANY LIABILITY TO YOU FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF THE SITE OR RELIANCE ON ANY INFORMATION PROVIDED ON THE SITE. YOUR USE OF THE SITE AND YOUR RELIANCE ON ANY INFORMATION ON THE SITE IS SOLELY AT YOUR OWN RISK.

Website Disclaimer

The information provided by Cross Corp (“we”, “us”, or “our”) on www.crosscorp.ca (the “site”) is for general informational purposes only. All information on the site is provided in good faith, however we make no representation or warranty of any kind, express or implied, regarding the accuracy, adequacy, validity, reliability, availability, or completeness of any information on the site. UNDER NO CIRCUMSTANCES SHALL WE HAVE ANY LIABILITY TO YOU FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF THE SITE OR RELIANCE ON ANY INFORMATION PROVIDED ON THE SITE. YOUR USE OF THE SITE AND YOUR RELIANCE ON ANY INFORMATION ON THE SITE IS SOLELY AT YOUR OWN RISK.

External Links Disclaimer

The site may contain (or you may be sent through the site) links to other websites or content belonging to or originating from third parties or links to websites and features in banners or other advertising. Such external links are not investigated, monitored, or checked for accuracy, adequacy, validity, reliability, availability, or completeness by us. WE DO NOT WARRANT, ENDORSE, GUARANTEE, OR ASSUME RESPONSIBILITY FOR THE ACCURACY OR RELIABILITY OF ANY INFORMATION OFFERED BY THIRD PARTY WEBSITES LINKED THROUGH THE SITE OR ANY WEBSITE OR FEATURE LINKED IN ANY BANNER OR OTHER ADVERTISING. WE WILL NOT BE A PARTY TO OR IN ANY WAY RESPONSIBLE FOR MONITORING ANY TRANSACTION BETWEEN YOU AND THIRD-PARTY PROVIDERS OF PRODUCTS OR SERVICES.

Professional Disclaimer

The site cannot and does not contain business, accounting or tax advice. The information is provided for general informational purposes only and is not a substitute for professional advice. Accordingly, before taking any actions based upon such information, we encourage you to consult with the appropriate professionals. We do not provide any kind of business, accounting or tax advice on the website.

Our chatbot does not substitute for a professional and should not be used for anything in a professional setting. It is for informational and experimental purposes only.

Affiliates Disclaimer

The site may contain links to affiliate websites, and we do not currently receive an affiliate commission for purchases made by you on the affiliate website using such links. Our affiliates include, but are not limited to, the following:

Quickbooks
Plooto
Hubdocs
Turbo Tax
Keeper
Google Suite
Microsoft Office
Wix
Stripe
Paypal

This list is subject to change at any time.

20. Children's Information

Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.

Cross Corp does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.

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Privacy Policy for Cross Corp

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